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  • PROCESS & TIMELINE
    We recommend reaching out to us at least 3 months before you want your ring completed in hand. This ensures you see the most up to date and accurate options available and leaves enough time for design & production, which takes 4 weeks as each ring is crafted by hand combined with the latest technology by our master bench jewelers. If you have a tighter deadline, we will do our best to accommodate. Once you connect with us here, we'll be in touch as soon as possible (usually within 1 - 2 business days) to schedule your initial consultation over phone! Feel free to provide as many details as possible: design inspirations, timeline and budget range. During our call, I will guide you through stone selection, design and production and answer any questions you may have.
  • IN PERSON & REMOTE APPOINTMENTS
    Our in person and remote process is the exact same, only difference being you view your diamond selection via HD photos and videos. After our initial consultation, we will work with you to procure the diamond based on your preferences with complete transparency on price. We do not stock diamonds, since every request is unique and we pride ourselves on the intimate approach for each bespoke piece.
  • LIFETIME WARRANTY
    We stand behind the quality of our work! We offer complimentary lifetime warranty on all custom rings and wedding bands. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs and missing small stones. This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, misshapen bands, or cracked stones. Lost or stolen pieces are also not covered by this warranty. If you encounter any problems with your engagement ring or wedding band, contact us immediately for repairs. As an owner managed business, if we can repair without charging I will be more than happy to do so, all costs will be explained and given before any work is started. Please kindly note that any work performed on our pieces by anyone outside of Everlast will void this warranty.
  • RESIZING
    Resizing is complementary within the first year of purchase! Please allow 3 - 5 business days to ensure we can do our work meticulously and with care (all stones are inspected & tightened, setting and stones are thoroughly cleaned after resizing and all rings pass our final inspections before returning back to you). If you need resizing after the first year, please reach out and we will provide our cost for performing the work.
  • CLEANING & INSPECTION
    Annual cleaning and inspection is offered for all Everlast rings. Reach out to schedule your drop off! At Home Care: 1) We recommend taking off your ring once you get home and putting it on when you are going out - it is the best way to ensure it stays in pristine condition. Please don't wear your ring to sleep, gym, sports or performing high intensity activities. 2) We recommend taking your ring off for lotion and/or hand sanitizer. If not possible, that's fine, the key is that you don't lose your ring. 3) We recommend cleaning your ring once a week or before going out to an event or dinner with friends/family. Small cup of warm water with a lot of dish detergent mix the solution then put your ring in for 20 minutes, take it out, use a soft toothbrush to clean the center diamond (don't forget to underside of your diamond) and side diamonds (if you have) then use warm water to rinse and lay on cotton cloth to dry. And of course before your wedding day please drop your ring off for a professional cleaning which will take a few days.
  • SHIPPING
    Your Everlast order comes with fully insured shipping and the corresponding FedEx tracking number will be sent via email upon shipment.
  • JEWELRY INSURANCE
    We always recommend insuring your jewelry - Jeweler's Mutual offers stand alone jewelry policies. Alternatively, you can add jewelry to your homeowners insurance, you will need to reference the appraisal provided with your purchase.
  • SALES TAX
    If you pickup from Everlast studio, 13% HST will be added to your purchase. If shipping to a different country or province, the local sales tax will be applied.
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